Customer Terms & Conditions
(Printing Customers Only)
Any and all customers who agree to do business with Ja'Kell LLC, automatically agrees to our customer terms and conditions.
Deposit Fee
A deposit of 50% of your total invoice is required to begin production on all projects. Your deposit will go towards your total invoice.
Turnaround Time
Our standard turnaround time is currently 5-7 business days from the time that your order is finalized and approved. “Standard turnaround” refers to orders with standard print specifications and does not include additional service such as tag printing or speciality inks.
Additional services and speciality printing methods will add to the standard turnaround time. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours to approve your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Ja’Kell LLC will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and errors, shipping errors, or any ‘acts of God’.
If we expect or foresee any problems in advance, we will be sure to notify you and work with you to rectify them.
Turnaround Time Example:
Say you contact us on Monday with your order details. We put together your invoice and digital mockup, send to you, and you approve on Tuesday. Standard turnaround time will start the following business day (Wednesday) and your order will be ready in 5-7 business days (in this case by next Tuesday and no later than next Thursday). Our turnaround time does not include shipping transit days. As stated above, if you have a required "In-Hands Date" please let us know and we'll confirm if your order can be delivered on-or-before that date.
Artwork Creation & Ownership
All artwork created by Ja’Kell LLC is the sole property of Ja’Kell LLC. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing that is not being created by Ja’Kell LLC is owned by you or its rightful owner, not Ja’Kell LLC. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art Preparation
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Ja’Kell LLC. For example, if you supply artwork for your order which we must create the separated art file for, you do not own the separated art file. That separated file is the property of iNK Screen Printing, although the artwork itself, is still your property.
Art Approval
All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Out of Stock Items
Ja'Kell LLC will not be responsible for items that are out of stock. All purchasing of products is done on an order-by-order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Garment Subjectivity
Ja’Kell LLC will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase but are not refundable or transferable towards a full production run.
Image Sizes
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
We ship via UPS & FedEx. A tracking number will be sent to you shortly after your order has left our facility. Ja’Kell LLC will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order
Social Sharing
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, and Google+. Please be sure to notify your Account Executive when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Cancellation
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
- Prior to Ja’Kell ordering blank garments: 10%
- After Ja’Kell has ordered blank garments: 15% plus return shipping costs to our vendor (TBD)
- After Ja’Kell has received and sorted blank garments, but before printing: 25%
Storage Fees
Once your order is finished and a pick up date is scheduled, you have 7 days to pick up your order. If you do not pick up your order within 7 days of the projects completion, you will be subjected to a $35 daily storage fee.
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Ja’Kell LLC reserves the right to change its Terms & Conditions at any time without notice.